As organisations increasingly focus on creating people-centric workplaces, Conneqt Business Solutions—a subsidiary of Quess Corp—has taken a bold step by appointing an AI-driven ‘Chief Listening Officer’ (CLO). But this is not your conventional C-suite hire. This CLO is powered entirely by artificial intelligence.
At a time when employee sentiment and real-time feedback loops are critical for organisational agility, Conneqt’s innovation exemplifies how AI is evolving from backend automation to strategic HR leadership.
Decoding the Role: What Does an AI-Driven CLO Do?
The AI-powered CLO at Conneqt is not a figurehead—it actively listens, processes, and analyses millions of employee interactions across touchpoints, including internal platforms, surveys, communications, and even ambient organisational sentiment.
The goal?
To identify pain points, flag concerns, and proactively suggest interventions—in real time. It’s part of a larger drive at Conneqt to enhance its digital-first people strategy through sentiment mining and predictive analytics.
Unlike traditional listening mechanisms that rely on periodic employee engagement surveys, this AI-led system provides a continuous feedback loop, allowing Conneqt to stay responsive to workforce dynamics.
Why It Matters Now: The New Era of Intelligent Workplaces
The deployment of an AI-based CLO reflects a broader shift in HR from reactive to proactive engagement. In India’s current talent landscape—marked by hybrid work, growing attrition, and rising mental health concerns—real-time employee listening is no longer a luxury. It’s a necessity.
Organisations are now investing in tools that allow them to:
- Gauge employee sentiment continuously, not quarterly
- Act before burnout or disengagement sets in
- Understand nuanced employee needs across geographies and roles
This move also sets a precedent: AI isn’t just about productivity—it’s about empathy at scale.
The Business Case for an AI-CLO
From an HR strategy lens, the business rationale is clear:
- Reduced attrition through early detection of dissatisfaction
- Faster conflict resolution by tracking sentiment triggers
- Improved engagement via more personalised, data-led policies
- Enhanced employer brand by showing that employee voice truly matters
Moreover, AI systems are free from human bias, ensuring a more democratic and inclusive approach to listening—especially important in large, diverse organisations like Conneqt with thousands of employees across India.
A Glimpse Into the Future of HR?
Conneqt’s AI-driven CLO may soon inspire a wave of similar innovations across Indian enterprises. As Gen Z enters the workforce and expects hyper-personalisation, transparency, and tech-driven experiences, HR functions will be expected to respond with tools that reflect the same intelligence and agility.
The real insight here?
Listening at scale is not about collecting more data—it’s about acting on it meaningfully. AI makes this possible in ways humans alone cannot.